Herbal Academy Terms and Conditions for Enrollment and Orders
REFUND POLICY FOR PAID ONLINE INTENSIVES AND WORKSHOPS
There are no refunds for intensive workshops.
INTERNATIONAL STUDENTS AND CUSTOMERS
All website prices are listed in USD. Contact your bank for current exchange rates.
STUDENT CANCELLATION, WITHDRAWAL, AND REFUND POLICY FOR PAID ONLINE COURSES
Students enrolled with a payment plan are responsible for paying for the course in full. Payments for payment plans are withdrawn automatically each month and there is no option to stop payment once the student has enrolled with a payment plan unless enrollment is canceled within the first 7 days after enrolling. By downloading the monograph or recipe PDF documents within the first 7 days of enrolling, students are agreeing to pay for the course, and no cancellations of payment plans are allowed. No refunds or cancellation of payment plans will occur for students who have accessed 50% or more of any course within the first 7 days of enrollment.
Should there be a declined or failed payment, students must manually confirm the payment through their student account. The Herbal Academy will perform multiple automated attempts to collect the payment of a failed or overdue installment to fulfill this agreement until accounts with failed payments are paid in full. If a failed or declined payment is not paid within 3 months, the Herbal Academy reserves the right to cancel the student’s enrollment entirely and remove student access to their course, including any and all course progress and quiz records to date. In this case, students will not be refunded previous payments made towards the course. To continue with the course, students shall be required to re-enroll in the course without payment credit for past payments.
Students enrolled in all first edition courses may be refunded 80% of course registration price within the first 7 days of the registration date. There are no refunds after 7 days of course registration.
Non-transferred students enrolled in the second edition Introductory and Intermediate Herbal Courses, may be refunded 80% of course registration price within the first 7 days of the registration date, unless the monograph or recipe PDF documents are downloaded. There are no refunds or payment plan cancellations if these documents are downloaded. Students will be asked to confirm this action before downloading these PDF documents. There are no refunds after 7 days of course registration.
For students registering for online courses that have official launch dates, cancellation up to 7 days after the launch date will be refunded at 80% of the registration price (see exceptions above). After 7 days, there will be no refunds available.
Students with active accounts in good-standing or students with paid-in-full expired accounts may elect to transfer to a second edition of a course. This transfer is not considered a registration and is optional. An administrative fee will be applied at the time of transfer. Transferring to a new edition is permanent and is not reversible. No refunds will be granted for transfer administrative fees or for any tuition paid on first edition courses that are past 7 days of registration.
All payment plans will remain active unless cancellation occurs within the first 7 days. For those students paying in installments, refunds are calculated based on the entire course cost, not the first installment. When calculating refunds for accounts paid in installments, HA will keep 20% of the cost of the course. In some cases where the initial payment for a payment plan is less than 20% of the total course registration price (enrolled with the 6 month payment plan option), a refund will not be issued upon cancellation of your course or path package.
COURSE TIME ACCESS, LIFETIME ACCESS, AND EXPIRATION DATE POLICY
Please refer to the course and product information pages to identify how long you will have access to each program.
Lifetime Access Terms:
Lifetime Access is access to the course, portal, or product that you purchased for as long as the particular course, portal, or product version is offered by the Herbal Academy. Access will cease when that particular course, portal, or product is no longer offered by the Herbal Academy. Herbal Academy reserves the right to revoke any access and use of any course, portal, or product at any point in time should it be decided, or in situations when obligated to disable access to the content due to legal or policy reasons. Lifetime Access may not apply to free courses, workshops, intensives, and other courses or offerings that specify time access other than Lifetime Access on their enrollment pages. It’s important to note that Lifetime Access is to the course, portal, or product, but not to the educators, support team, or community groups.
Time-Based Access Terms:
If you register for a course with time-based access as noted on the course enrollment page at the time of registration, your Student Dashboard will reflect the amount of time you have in the course. The clock on each course as noted in the Student Dashboard does not start until the student presses the “Start Course” button. Extensions may be available for a small fee on expired courses, offering an additional amount of time.
Transferred Course Terms:
Students transferring from a prior edition to a new edition of an active course will have their access period reset when they transfer to the new course edition and will need to start from the beginning of the course. Access to previous courses and quizzes will be removed. Prior certificates earned will remain in the Student Dashboard.
Students with paid-in-full expired courses may transfer to a new edition of a course and must start the course from the beginning. Access to previous courses and quizzes will be removed. Prior certificates earned will remain in the Student Dashboard.
Course Access Terms:
Students must begin their program(s) within 12 months of purchase. Should students be enrolled in multiple programs, they must remain active in their Student Dashboard with no more than 12-month breaks between courses.
Reasonable notice will be given to all active students if the Herbal Academy foresees closure. From the time the Herbal Academy announces closure of the school, students must finish their program(s) within the allotted course access period provided of the closure notice from the announcement date.
AGE
You must be at least 21 years of age to enroll in our courses. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 21 years of age. Students under 21 must provide signed permission from a parent or guardian.
DISCLAIMER
Use of the website and the content available on the website is at your sole risk. Information contained on this site is not intended to be a substitute for medical treatment or diagnosis. All persons should consult their medical care provider prior taking or relying upon any herbal product, especially women who are pregnant or nursing, and persons with known medical conditions.
GOODS ORDERS RETURN AND REFUND POLICY
Shipping: All Goods merchandise orders (except for Herbal Starter Kits) will be shipped within 10 business days of being placed. Orders will be delivered using UPS and/or USPS. For Herbal Starter Kits: Please allow for 14 days turnaround and standard shipping. First batch shipments will be sent on December 6, 2018. Elderberry may be sent in a separate package due to ordering limitations. The shipping rate will be calculated based on weight and location.
International customers: All our Goods Shop prices are listed in USD. Contact your bank for current exchange rates.
Exchanges: Products may be exchanged if they are unopened. You are responsible for the shipping and packaging fees to return your order. You will not be charged an additional shipping fee to be sent an exchanged item.
Returns for Unopened Merchandise: Unopened merchandise in its original, intact packaging may be returned within 30 days of purchase for a full refund less original shipping fees. You are responsible for the shipping and packaging fees to return your order. Please email us via our contact us form to let us know about your return. Include the original packing slip or provide some other indication of who you are in the return package.
Returns for Opened Merchandise: Opened merchandise may be returned within 30 days of purchase for a refund less original shipping and a re-stocking fee of $5. Refunds will not be issued for used or damaged merchandise. You are responsible for the shipping and packaging fees to return your order. Please email us via our contact us form to let us know about your return.
PRIVACY POLICY
Here at the Herbal Academy, we respect your privacy and will take measures to protect your data and personal information! We will not use or share your information with anyone except as described in this Privacy Policy.
We reserve the right to update this privacy policy at any time.
What Data is being collected?
With your registration into one of our online courses or your purchase of a product from our Goods Shop, we collect your personal information which you provide at checkout including your name, shipping address, billing address, username, password, phone number, email address, credit card, and any other information you wish to provide in your user/student account.
We also collect information when you subscribe to a newsletter or email list, participate in a survey, contest, or special promotion, request customer support, or send us your personal information directly. We will ask that you provide consent when adding you to our mailing lists.
Use of Information
We use this information to fulfill your order and to document your registration as a student. We will not sell or redistribute your information to anyone.
Email Marketing
Upon registration or placing an order, you agree to opt into receiving emails where we may send you updates relating to your registration or order, information about our company, new courses and products, herbal events, special offers, and free herbal resources and learning opportunities. You may also add yourself to our general mailing list using the forms provided on our website.
You have the option to opt-out of our emails at any point. All emails provide an unsubscribe option for you to remove yourself from our mailing list. You can also contact us directly to have us manually remove this information. Use the email: info@theherbalacademy.com.
Use of Cookies
This website uses cookies. Cookies are small data files stored on your hard drive or in device memory that help improve your user experience. They will store your items in your shopping cart and are used to track affiliate referrals. Most web browsers are set to accept cookies by default. You can choose to set your browser to remove browser cookies at any point. By using this website and agreeing to these terms and conditions, you consent to Herbal Academy’s use of cookies in accordance with the terms of Herbal Academy’s privacy policy.
Security of Data
Your Student Account information and credit card information for your orders which is provided at checkout is stored on our server. This information uses SSL (secure socket layer) technology.
By consenting to this privacy policy you are giving us permission to process your personal data specifically for the purposes identified here. In order to receive information about your personal information, to make changes to your personal information, or to remove yourself from our records, contact the Herbal Academy (info@theherbalacademy.com).
